Frequently Asked Questions

General

Is coding knowledge required?

No! Geo: Redirect & Country Block is designed to be "No Code." You can set up redirection and blocking rules directly from the simple dashboard.

Does it slow down my store?

Our app is optimized for speed. Geolocation checks happen asynchronously and are cached to ensure your store's loading speed remains unaffected.

Billing & Plans

Is there a free trial?

Yes, all paid plans come with a 7-day free trial so you can test all features risk-free.

What happens if I exceed my visitor limit?

If you are on a paid plan, overage charges may apply. For the Free plan, geolocation features will pause until the next billing cycle.

Troubleshooting

Why is the redirect not working for me?

Please ensure you are testing from an IP address that matches your rule. Also, clear your browser cookies or try Incognito mode, as the app remembers your choice to avoid redirect loops.

How do I contact support?

You can reach our support team anytime at support@bluepeaks.top. We typically respond within 24 hours.